Shipping Methods & Rates Order Status & Shipment Tracking Shipping Terms "RUSH" Order Service Shipping Damage or Loss Shipping Green
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	Shipping Methods & Rates ¬
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	We proudly use United States Postal Service's (USPS) First Class International, Priority, Express and Global Priority mail services. USPS provides Track & Confirm services for most shipping options, allowing customers to check on the delivery status of their item(s).
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	United States of America (including AA, AE, AK, AP, AS, FM, GU, HI, MH, MP, PR, PW, VI) USPS Priority Mail $7.95 - $12.951 Commercial or Residential Address Packages are delivered in an average of 2-3 days2 to any destination. Delivery to all U.S. addresses, including PO boxes and military addresses. Online Tracking & Delivery Confirmation USPS Express Mail $27.95 - $34.951 Commercial or Residential Address Next day2 delivery by noon or by 3:00 pm to many destinations. Delivery to most addresses in the United States - including PO Boxes and military addresses. Online Tracking & Delivery Confirmation Canada or Mexico USPS First Class International Mail $11.95 - $16.951 Commercial or Residential Address Online Tracking NOT available3 USPS Global Priority Mail $19.95 - $25.951 Commercial or Residential Address Online Tracking International USPS First Class International Mail $15.95 - $21.951 Commercial or Residential Address Online Tracking NOT available3 USPS Global Priority Mail $24.95 - $31.951 Commercial or Residential Address Online Tracking Notes 1 Rate depends on number of items ordered. Surcharges may apply based on weight/size of product. 2 Delivery times as shown DO NOT include Production Time. Estimated speed of delivery is based on when shipment is received and scanned by shipper. 3 In accordance with the Shipping Damage or Loss statement below, we are not responsible for lost shipments. First Class International Mail Service does not provide for shipment tracking. Thus, be advised that while the cost is less, you are receiving less assurance of mail routing.
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	Order Status and Shipment Tracking ¬
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	A Note about Shipping - Each item offered is manufactured upon order. This ensures that our products are fresh when they arrive at your door. Due to the fact that our products are not sitting on a shelf gathering dust and getting old, you can rest assured that you will receive satisfaction long after the posted warranty dates.
	Thus, while our regular days for shipping are Mondays, Wednesdays and Fridays, it may take up to a week or more for you to actually receive your order. We appreciate your understanding and are confident that you will be pleased with your purchase.
	Shipping & Tracking information (not available for First Class International Mail service) will be sent to the email of record when a shipping label is generated for your shipment. It may take up to twenty-four (24) hours for tracking information to show up on the USPS Track & Confirm database.
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	Suggested Timeframe and Methods of Order Status Inquiry 1 Week Be Patient & Wait 2 Weeks Online Shipping Inquiry - 'Click' Here 3 Weeks Email or Call - 'Click' Here We are proud to be a small company of honest people. Even though we do our best, there are rare instances where we mess up on an order. Sorry. Patience, understanding and cooperation are attributes most appreciated from our customers. Thank You!
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	Shipping Terms ¬
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	Orders placed on Saturday, Sunday or Holidays will be processed the next business day. Shipping Address provided at Check Out is the address we'll ship to. We are not responsible for incorrect or undeliverable addresses. An additional Shipping & Handling payment will be required prior to re-shipment. With the exception of First Class International Mail service, Tracking information will be provided to customers with valid email addresses. Not responsible for delays in delivery due to weather or any other uncontrollable acts. For those who observe the Christmas holiday and desire their item(s) to be received on a timely basis, we suggest placing your order by the second (2nd) Tuesday of December. Exact time of product arrival cannot be guaranteed during such a busy shipping time of the year. As a "rule of thumb", unless you select Next Day shipping service (limited availability-see chart above), we recommend ordering at least 8-10 business days (M-F) prior to your event/holiday to ensure timely delivery.
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	"RUSH" Order Service ¬
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	Orders are generally processed on a First Come First Serve basis. We realize however there are times when our customers require an order processed in a more expedient manner.
	Thus, for an additional $9.95 (U.S.), our RUSH Order Service will allow your order to "leapfrog" into the front area of our Production and Shipping queue.
	While RUSH Order Service will expedite the shipment of your order, please note the following:
	RUSH Order Service charge shall be in addition to the desired Shipping Method Rate. Orders eligible for RUSH Service must be placed by phone - 920-832-0094. Orders placed on Saturday, Sunday or Holidays will be processed the next business day. RUSH Orders are subject to product material availability. Not all items can be processed, manufactured and shipped the same day. These items include domed products and any custom items. Rest assured however your order will be regarded as high priority and will ship as soon as possible. Orders must be placed before 2 PM (U.S. CST) to be eligible for same day shipping.
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	Shipping Damage or Loss ¬
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	Despite best efforts of the Postal Service™, mail is occasionally damaged or lost. Currently, USPS Express Mail is the only service available whereby claims can be filed for reimbursement coverage.
	'Click' Here to review the USPS Customer Guide to Filing Domestic Insurance Claims for USPS Express Mail.
	While rare, damaged or lost shipments occur. We are not responsible for such occurrences. As a reasonable company that strives to focus on customer satisfaction through quality product and service, we are sympathetic in such cases and have been successful in assisting customers with mutually agreeable solutions.
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	Shipping Green ¬
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	As a group of individuals concerned with the environment that embraces us all, we are pleased to do what we can to utilize shipping and packaging products that are recycled or recyclable. To that end, you'll be pleased to learn that most of USPS shipping items carry Cradle to Cradle Certification. This achievement is awarded to products that pursue an innovative vision of ecologically-intelligent design that eliminates the concept of waste. 'Click' Here to learn more about Cradle to Cradle and the USPS.
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	Can't find the information you need? Email Customer Service.